Definition:
ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES: Rental accommodation or pitch.
ACCOMMODATION: Tent, caravan, mobile home and light leisure accommodation.
GENERAL TERMS AND CONDITIONS OF SALE: GTC
Article 1 – Scope of application
These GTC apply, without restriction or reservation, to all rentals of accommodation or pitches on the Le Rey campsite operated by Ms MICHEL Céline and Mr MICHEL Arnaud (“the Service Provider”) to non-professional customers (“the Customers or the Customer”) on the website www.camping-le-rey.eu
The main features of the Services are presented on the website www.camping-le-rey.eu
The Customer is required to read them before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.
The Service Provider’s contact details are as follows:
Camping Le Rey
1 route de Lourdes
64260 LOUVIE JUZON
These terms and conditions apply to the exclusion of all other terms and conditions, including those applicable to other marketing channels for the Services.
These T&Cs are available at any time on the website and shall prevail, where applicable, over any other version or any other contractual document.
Unless proven otherwise, the data recorded in the Service Provider’s computer system constitutes proof of all transactions concluded with the Customer.
In accordance with the GTC defined by the French Data Protection Act and the European Data Protection Regulation, the Customer has the right to access, rectify and object to all of their personal data at any time by writing, by post and providing proof of their identity, to: Camping Le Rey, 1 route de Lourdes, 64260 LOUVIE JUZON, France.
The Customer declares that they have read and accepted these T&Cs by ticking the box provided for this purpose before starting the online Order process, as well as the general terms and conditions of use of the website www.camping-le-rey.eu
Article 2 – Reservations
The Customer selects the services they wish to order on the website, in accordance with the following terms and conditions:
The booking only becomes effective after receipt of the 30% deposit.
It is the customer’s responsibility to check the accuracy of the order and to report any errors immediately. The order will only be considered final after the service provider has sent the customer confirmation of acceptance of the order by email within 24 hours.
Any order placed on the website www.camping-le-rey.eu constitutes the formation of a distance contract between the customer and the service provider.
All orders are personal and cannot be transferred under any circumstances.
Article 3 – Balance
THE BALANCE OF THE STAY must be paid 30 days before the date of arrival. No deduction will be made in the event of late arrival or early departure.
In accordance with Article L.121-21-8 of the French Consumer Code, we inform you that accommodation services, which must be provided on a specific date or during a specific period, are not subject to the 14-day right of withdrawal.
Article 4 – Payments
Payments made by the customer shall only be considered final after the Service Provider has actually received the sums due.
Late payment shall result in the immediate payment of all sums due by the Customer, without prejudice to any other action that the Service Provider may be entitled to take against the Customer in this regard.
4.1. NON-COMPLIANCE WITH PAYMENT TERMS
Furthermore, in the event of non-compliance with the payment terms set out above, the Service Provider reserves the right to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations.
4.2. METHODS OF PAYMENT
No additional costs, other than those incurred by the Service Provider for the use of a method of payment, may be charged to the Customer.
Article 5 – Prices
The prices or information published on our website www.camping-le-rey.eu are the basic prices and do not include optional services (texts and photos are not contractual).
The price agreed at the time of booking includes VAT at the applicable rate.
The contractual price may be subject to change within the legal and regulatory limits, in the event of changes in the applicable VAT rates between the date of booking and the date of payment of the balance. Partner benefits and promotions cannot be applied to a booking that has already been paid for in full or in part.
Article 6 – Tourist tax
The tourist tax, collected on behalf of the Ossau Valley Community of Communes (CCVO), is not included in the rates. The amount is determined per person per day and varies depending on the destination. It is payable at the time of booking.
Article 7 – Security deposit
For accommodation rentals, a security deposit of €350 is required from the tenant on the day the keys are handed over. It will be returned within 15 days of the end of the rental, less any costs for repairs, cleaning not requested in advance (€55), unpaid services, loss of keys (€25) handed over on arrival, etc.
This deposit does not constitute a limit of liability.
Article 8 – Availability
The accommodation or pitch may be occupied from 3pm on the day of arrival and must be vacated by 10am for accommodation and 12 noon for bare pitches on the day of departure.
An inventory is available in the accommodation. The tenant is required to check it and report any anomalies on the same day.
Any dissatisfaction with the cleanliness must be notified upon arrival before settling into the accommodation. No complaints will be accepted after settling into the accommodation.
Article 9 – Use of services
The accommodation and pitches are designed for a specific number of occupants and may not be occupied by more than this number (including children and babies). In the latter case, the campsite manager is entitled to refuse any additional persons.
Minors unaccompanied by a parent or legal guardian will not be admitted.
Article 10 – Late arrival, interruption or cancellation of stay by the customer
No reduction will be granted in the event of late arrival, early departure or a change in the number of people (whether for all or part of the planned stay).
10.1. Modification
In the event of a change in dates or number of people, the Service Provider will endeavour to accept requests for changes of date as far as possible, subject to availability and at no extra cost.
Any request to reduce the length of stay will be considered by the Service Provider as a partial cancellation, the consequences of which are governed by Article 10.3.
10.2. Interruption
Early departure shall not give rise to any refund from the latter.
10.3. Cancellation
In the event of cancellation of the Booking by the Customer after its acceptance by the Service Provider, for any reason whatsoever other than force majeure:
more than 30 days before the scheduled date of the booked Rental, the deposit paid at the time of Booking, as defined in the article of these GTC, shall be refunded to the customer, less £8 in processing and administration fees
less than 30 days before the scheduled date of the booked Rental, the deposit paid at the time of Booking, as defined in the article of these GTC, shall be automatically forfeited to the Service Provider as compensation for breach of contract and shall not give rise to any refund.
less than 15 days before the scheduled date of the booked rental, the balance of the stay shall be automatically payable to the Service Provider and shall not give rise to any refund.
Any cancellation of a booking must be made in writing and sent to the campsite by registered letter with acknowledgement of receipt. The deadlines are calculated from the date of receipt of the registered letter.
Cancellation insurance can be taken out in your rental contract. This insurance will reimburse you for the amount you are required to pay in the event of cancellation of your stay, calculated in accordance with our rental conditions and the terms of this insurance (see IPID sheet on the website www.camping-le-rey.eu).
Article 11 – Customer liability
Customers staying on a pitch or in accommodation must have civil liability insurance. Proof of insurance may be requested from the Customer before the start of the service.
Article 12 – Animals
Animals are not accepted in July and August. Outside these two months, they are accepted only on pitches 1 to 7 (except dogs of the 1st and 2nd categories) for a fee payable at the time of booking. When authorised, they must be kept on a leash at all times. They are not allowed near the swimming pool, in the snack bar or in the sanitary facilities. The vaccination certificate for dogs and cats must be up to date.
Article 13 – Internal rules and regulations
Internal rules and regulations are displayed at the entrance to the establishment and at reception. The Customer is required to read and comply with them. They can be sent on request.
We remind you that only swimwear, such as swimming trunks, boxer shorts, bikinis and one-piece swimsuits, are permitted for swimming. It is forbidden to connect electric cars to the camping terminals or mobile homes.
Article 14 – Liability of the service provider – Guarantee
The Service Provider guarantees the Customer, in accordance with legal provisions and without additional payment, against any lack of conformity or hidden defect resulting from a design or manufacturing fault in the Services ordered.
In order to exercise their rights, the Customer must inform the Service Provider in writing of the existence of any defects or lack of conformity within a maximum of 2 hours of the provision of the Services.
The Service Provider shall refund or rectify or have rectified (to the extent possible) the services deemed defective as soon as possible and at the latest within 2 days of the Service Provider becoming aware of the defect or fault. The refund shall be made by crediting the Customer’s bank account or by bank cheque sent to the Customer.
The Service Provider’s guarantee is limited to the reimbursement of the Services actually paid for by the Customer and the Service Provider cannot be held liable or in default for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognised by French case law.
The Services provided through the Service Provider’s website www.camping-le-rey.eu comply with the regulations in force in France.
Article 15 – Right of withdrawal
Activities related to the organisation and sale of holidays or excursions on a specific date or for a specific period are not subject to the withdrawal period applicable to distance selling.
Article 16 – Protection of personal data
The Service Provider, as the author of this document, processes personal data on the following legal basis:
● Either the legitimate interest pursued by the Service Provider when it pursues the following purposes:
– prospecting
– managing relationships with its customers and prospects,
– organising, registering and inviting people to the Service Provider’s events,
– processing, executing, prospecting, producing, managing and following up on customer requests and files,
– drafting documents on behalf of its customers.
● Or compliance with legal and regulatory obligations when it carries out processing for the following purposes:
– prevention of money laundering and terrorist financing and the fight against corruption,
– invoicing,
– accounting.
The Service Provider shall only retain data for the period necessary for the operations for which it was collected and in accordance with the regulations in force.
In this regard, customer data shall be retained for the duration of the contractual relationship plus three years for marketing and prospecting purposes, without prejudice to any retention obligations or limitation periods.
For the purposes of preventing money laundering and terrorist financing, data shall be retained for five years after the end of the relationship with the Service Provider. For accounting purposes, data shall be retained for ten years from the end of the financial year.
Prospect data shall be retained for a period of three years if no participation or registration for the Service Provider’s events has taken place.
The data processed is intended for authorised persons within the Service Provider.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, query, restrict, transfer and erase data concerning them.
Persons concerned by the processing operations also have the right to object at any time, on grounds relating to their particular situation, to the processing of personal data based on the legitimate interest of the Service Provider, as well as the right to object to commercial prospecting.
They also have the right to define general and specific guidelines defining how they wish the above rights to be exercised after their death
by email to the following address: contact@camping-le-rey.eu
or by post to the following address: Camping Le Rey, 1 route de Lourdes – 64260 LOUVIE JUZON, accompanied by a copy of a signed identity document.
Data subjects have the right to lodge a complaint with the CNIL.
Article 17 – Intellectual property
The content of the website www.camping-le-rey.eu is the property of the Service Provider and its partners and is protected by French and international intellectual property laws.
Any reproduction of this content, in whole or in part, is strictly prohibited and may constitute an infringement of copyright.
In addition, the Service Provider remains the owner of all intellectual property rights to photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the Customer’s request) for the purpose of providing the Services to the Customer. The Customer therefore undertakes not to reproduce or exploit the said studies, drawings, models and prototypes, etc., without the express prior written authorisation of the Service Provider, which may make such authorisation conditional upon payment of a financial consideration.
Article 18 – Applicable law – Language
These General Terms and Conditions of Sale and the transactions arising therefrom are governed by and subject to French law.
These General Terms and Conditions of Sale are written in English. In the event that they are translated into one or more foreign languages, only the English text shall be binding in the event of a dispute.
Article 19 – Disputes
Any disputes arising from the purchase and sale transactions concluded under these terms and conditions of sale, concerning their validity, interpretation, execution, termination, consequences and repercussions, which cannot be resolved between the Service Provider and the customer, shall be submitted to the competent courts under the conditions of ordinary law.
The Customer is informed that, in the event of a dispute, they may in any case resort to a conventional mediation procedure or any other alternative dispute resolution method.
In particular, they may have recourse, free of charge, to the following Consumer Ombudsman:
by email: www.bayonne-mediation.com;
by post:
BAYONNE MEDIATION
32 rue du Hameau
64200 BIARRITZ – FRANCE
Camping Le REY – 1 route de Lourdes – 64260 LOUVIE JUZON – Tel.: 05 59 05 78 52 – Website: www.camping-le-rey.eu – Email: contact@camping-le-rey.eu